Returns & Exchanges Policy
We are committed to your satisfaction. If you are not satisfied with your purchase, please refer to our returns policy.
Return Conditions
✓ Acceptable Return Conditions
- Within 7 days of receipt, product unopened with original packaging intact
- Product is defective, damaged or does not match order
- Damage during shipping (please provide photo evidence)
✗ Non-Returnable Conditions
- Opened or used products (food safety reasons)
- Beyond the 7-day return period
- Incomplete packaging or missing accessories
- Personal preference or subjective reasons (taste, variety preference)
Return Process
- 1
Contact Customer Service
Within 7 days of receipt, contact us via email (service@shingihou.com) or phone (+81-92-984-3200) with your order number and reason for return.
- 2
Application Review
Our team will review your application within 1-2 business days and notify you if it meets our return conditions.
- 3
Return Shipment
After approval, ship the product to the address provided by customer service. Shipping costs will be handled according to the reason for return.
- 4
Inspection & Refund
Upon receiving the returned product, we will inspect its condition. After confirmation, we will process your refund or exchange within 3-5 business days.
Shipping Cost Responsibility
| Return Reason | Shipping Costs |
|---|---|
| Defective/Incorrect Product | We cover shipping |
| Shipping Damage | We cover shipping |
| Personal Reasons | Customer covers shipping |
Important Notice
- • For food safety reasons, we cannot accept returns on opened rice products
- • Refunds will be processed to the original payment method, timing varies by institution
- • For any questions, please contact our customer service team