Terms of Service
Welcome to Sanponashi (Shingihou Co., Ltd.) services. By using this website, you agree to the following terms.
Last updated: January 2025
Acceptance of Terms
By accessing and using the Sanponashi website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use this website.
We reserve the right to modify these terms at any time. Significant changes will be notified via email or website notice. Continued use of services indicates acceptance of revised terms.
Product Information & Orders
We strive to ensure product information on our website is accurate, but do not guarantee its completeness or accuracy. Product images are for reference only and actual products may vary slightly.
All orders are subject to our confirmation. We reserve the right to refuse or cancel any order, including for pricing errors, out-of-stock items, or other reasons.
Prices are subject to change without notice. Promotional offers are subject to specific terms and conditions, and we reserve the right to modify or terminate promotions at any time.
Payment Terms
We accept credit cards, PayPal, Newebpay and other payment methods. All payment information is processed through encrypted systems compliant with PCI DSS security standards.
Payment will be processed immediately upon order confirmation. Orders will be automatically canceled if payment fails. You are responsible for ensuring accurate payment information.
If you discover unauthorized transactions, please contact us and your financial institution immediately.
Shipping & Delivery
Delivery times are estimates and may be delayed due to weather, holidays, or force majeure. We are not liable for delivery delays.
Please inspect packages for damage upon receipt. If damage is found, take photos immediately and contact us.
Additional shipping costs due to incorrect address provided by recipient are the customer's responsibility.
Returns & Refunds
Please refer to our Returns Policy for detailed information. For food safety reasons, opened products are not eligible for return.
Refunds will be processed to the original payment method. Processing time varies by financial institution, typically 5-10 business days.
Intellectual Property
All content on this website, including but not limited to text, images, logos, and designs, are owned by Shingihou Co., Ltd. or its licensors and protected by copyright law.
Content may not be reproduced, modified, distributed, or used in any way without written permission.
Prohibited Conduct
When using this website, you may not:
- Violate any laws or regulations
- Infringe on others' rights
- Interfere with or disrupt website functionality
- Access systems or data without authorization
- Distribute malware or viruses
- Engage in fraud or abusive behavior
Limitation of Liability
To the maximum extent permitted by law, Shingihou Co., Ltd. is not liable for any direct, indirect, incidental, special, or consequential damages arising from use or inability to use this website.
We do not guarantee uninterrupted or error-free website operation. Content may contain technical or typographical errors.
Governing Law
These Terms of Service are governed by and construed in accordance with Japanese law. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the Fukuoka District Court in Japan.
Contact Information
If you have questions about these Terms of Service, please contact: