Privacy Policy

We collect personal information including: name, email address, phone number, shipping address, and payment information. This data is collected when you register an account, place an order, or contact us. We also automatically collect browsing data such as IP address, browser type, and visit times to improve our services.

Your personal information is used to: process orders and deliveries, provide customer service, send order confirmations and updates, improve products and services, and comply with legal obligations. We do not sell your personal data to third parties. We only share data with trusted partners when necessary (such as for delivery services).

We employ industry-standard security measures to protect your personal data, including: SSL encrypted transmission, secure database storage, regular security audits, and employee data protection training. All payment information is processed through PCI DSS compliant encrypted systems, and we do not store complete credit card numbers.

You have the right to: access your personal data, correct inaccurate data, request deletion of your data, object to or restrict data processing, and request data portability. To exercise these rights, please contact our customer service team: service@shingihou.com. We will respond to your request within 30 days.

Cookie Usage

We use cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences
• Keep you logged in
• Analyze website traffic and usage
• Provide personalized content and advertising

You can manage or delete cookies through your browser settings. However, disabling cookies may affect website functionality.

Third-Party Services

We use the following third-party services to provide better service. These providers have their own privacy policies:

• Payment Processing: Stripe, PayPal, Newebpay
• Shipping Services: Hsinchu Logistics, T-Cat, Chunghwa Post
• Analytics: Google Analytics

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us and we will promptly delete it.

Policy Updates

We may update this privacy policy from time to time. Significant changes will be notified via email or prominent notice on our website. We recommend reviewing this page regularly to stay informed of updates. Continued use of our services indicates acceptance of the updated policy.