Frequently Asked Questions
Browse our curated frequently asked questions. If you cannot find what you need, feel free to contact us.
Product Information
What is Special A grade rice?
Special A grade is the highest rating by the Japan Grain Inspection Association, representing excellence in appearance, aroma, taste, stickiness, and texture.
How is the rice stored?
Our rice is stored in temperature-controlled warehouses to help maintain freshness. We recommend storing it in a cool, dry place and consuming within 1-2 months after opening to maintain flavor.
What are the differences between Fukkurinko, Yumepirika, and Nanatsuboshi?
Fukkurinko has a soft, fluffy texture perfect for onigiri and bento; Yumepirika is sweet and sticky, ideal for meals; Nanatsuboshi has a refreshing taste that stays soft when cold, great for sushi and fried rice.
Orders & Payment
What payment methods do you accept?
We accept credit cards, PayPal, and Newebpay (including ATM transfer and convenience store payment).
Can I cancel or modify my order?
You can request cancellation or modification within 24 hours after order confirmation. Please contact: service@shingihou.com
Shipping
How long does shipping take?
Taiwan mainland orders typically arrive in 3-5 business days, outlying islands in 5-7 days. International orders take 7-14 business days depending on destination.
How is shipping calculated?
Free shipping for Taiwan mainland orders over NT$1,500, otherwise NT$150. Separate rates apply for outlying islands and international orders.